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Please note that once you receive tracking notifications to allow 3-10 days for tracking to synchronise on all platforms, attempting to check the tracking status prior will result in an error whilst the systems are being synchronised. 

Please note that we require 1-3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 2-4 weeks. Please consider any holidays that might impact delivery times.

We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment. 

You're protected under our buyers protection program, for more information regarding refunds and protection please refer to our refunds policy by clicking here

If you get stuck whilst using this tracking app, please feel free to contact us directly for assistance by clicking here 

Please note that If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message.

Thank you!
Regards,
The Tilly Baby Team